Job Description 

This is a remote position.

We are inviting professionals across India to be a part of a panel, who would be responsible to monitor and ensure adherence to various Examination Processes and Guidelines across designated test centers in India. The personnel will be assigned Proctoring responsibilities as may be desirable and communicated from time to time.

Must Have 

Laptop with Good Internet

Unlock Your Career in Tech Support with Our Exclusive Training Program! 🌟

Are you passionate about technology and ready to jumpstart your career in the tech industry? We have an exciting opportunity for students and freshers to gain hands-on experience in Technical Support with our L1 Technical Support Engineer role.

In this role, you’ll receive comprehensive training and real-world experience, setting you on the path to an exciting career in tech! 💻🎓

What You'll Gain from This Role:

• 📚 In-Depth Technical Training: Get thorough training to understand our application, ensuring you're equipped to tackle technical challenges.
• 🛠️ Real-World Experience: Gain practical experience in troubleshooting and providing solutions, which will boost your career prospects.
• 🚀 Career Growth: This role provides a clear path for professional growth with opportunities for advancement in tech support or other tech-related roles.
• 🤝 Learn from Experts: Work alongside experienced professionals and receive mentorship that will help you grow in your career.

Key Responsibilities:

• 🔧 Master Our Application: Engage in training to gain a solid understanding of our application to effectively assist customers and students.
• 💬 Provide Stellar Support: Answer queries and troubleshoot issues via phone, email, and live chat, ensuring top-notch service.
• 🧠 Problem-Solving: Diagnose and resolve basic technical problems, and escalate more complex issues as needed.
• 📞 Customer & Student Interaction: Provide clear and actionable solutions while maintaining professionalism and a positive customer experience.
• 🔍 Continuous Learning: Stay updated with new features and improve your technical skills to be a subject matter expert.
• 🤝 Collaborate with Team Members: Work together to provide the best solutions and ensure customer satisfaction.

What We’re Looking For:

• 🌱 No Experience? No Problem! Whether you’re a fresher or a student, if you’re eager to learn, this role is for you.
• 💡 Basic Tech Knowledge: Familiarity with operating systems (Windows, macOS, Linux) is a plus but not required—we’ll teach you!
• 🔍 Problem-Solving Skills: The ability to think critically and resolve issues quickly.
• 🗣️ Excellent Communication Skills: Strong verbal and written skills to explain solutions clearly.
• 💖 Customer-Focused Attitude: A passion for helping others and ensuring their problems are resolved effectively.
• 🤗 Team Spirit: Enjoy collaborating with your colleagues and learning from each other.
• 📚 Desire to Learn and Grow: Eagerness to expand your technical knowledge and advance your career.

Why You Should Join Us:

• 🚀 Gain Real-World Tech Support Experience: Learn valuable skills that will help you build a career in the fast-growing tech industry.
• 📚 Comprehensive Training Program: Get a structured learning experience that prepares you to handle customer queries and technical problems effectively.
• 📈 Career Advancement Opportunities: With proven performance, you can grow into more senior technical roles within the company.
• 💻 Exciting Work Environment: Join a team of tech enthusiasts who are passionate about problem-solving and making a difference.

💸 Competitive Salary & Benefits: A competitive salary with additional benefits that reward your hard work.